Service Guarantee
1. Delivery guarantee:
Delivery time commitment: clearly promise that the customer's order will be delivered within the agreed time, such as the regular order will be shipped within 7 working days, and the customized order will be completed and shipped within 15 working days. For the delay of delivery caused by the company, willing to bear the corresponding liability for breach of contract, such as giving certain compensation or discount to the customer.
2. After-sales service guarantee:
We promise to respond to customer inquiries within 2 hours and solve customer problems within 3 working days.
3. Return and exchange service:
Return Policy: Clearly specify the conditions, deadlines and procedures for returns. If the plastic products received by the customer have quality problems, do not conform to the order or have other reasonable reasons, under the premise of complying with the return policy, the customer is allowed to return the product, and timely refund procedures.
Replacement service: When customers are not satisfied with the specifications, colors, styles, etc. of the plastic products received, we will provide replacement services for customers to ensure that customers can obtain satisfactory products when the products are not used and do not affect the secondary sales.
4. Customer feedback and complaint handling:
Feedback channels: Provide a variety of customer feedback channels, such as online feedback forms, customer service hotline, email, etc., to facilitate customers to put forward comments and suggestions.
Complaint handling: For customer complaints, timely investigation and handling, to give customers satisfactory answers and solutions. At the same time, complaints are classified and analyzed to find out the root cause of the problem in order to improve products and services.
label:
NEXT
NEXT
Recommended news
Are you looking for a reliable plastic bag manufacturer
We can quickly provide customers with market analysis, technical support and customized services.
Looking forward to working with you
We have always been highly appreciative of the quality of your products and innovative capabilities, and we look forward to the opportunity to work with you to create a brilliant future.
Tel: +86 18831790283/ +86 18833762803
E-mail: XXSY@xxsuye.com
Address: Dagong Village, Dadan Town, Dongguang County, Cangzhou City, Hebei Province